Legal Documents · Data Protection

KU9 Baji Privacy Policy — Your information is completely safe with us

Everything you share on ku9 — how we store it and where it's used — explained transparently. No hidden surprises.

Last Updated: June 2026 SSL Secured ~12 min read Fully in Bengali
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7 YearsRetention Limits
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KU9 Baji (ku9-baji.com) takes your privacy seriously. We believe your personal data is your asset — ku9 never misuses or sells it.

This Privacy Policy explains what information ku9 collects, why it's collected, where it's stored, and how it's kept secure. By using the ku9 website or app, you agree to this Policy.

Our core principles: Your data is used solely to improve your experience. It is never sold to third parties.
Section 01

What Data We Collect

Various types of information are collected when you register and use KU9's services. Each piece of data is collected for a specific reason — we do not ask for anything unnecessary.

1.1 Collected Directly From You

Data Type When it is collected Why It's Needed
Full NameAt RegistrationIdentity verification & communication
Mobile NumberAt RegistrationOTP Verification & Support
Date of birthAt RegistrationAge verification (18+)
EmailAt RegistrationNotifications & Promotions
Payment InformationAt the time of transactionDeposit/withdrawal processing
KYC DocumentsVerification PeriodLegal Requirement for Large Withdrawals

1.2 Automatically Collected

Some data is collected automatically while you use ku9. This is necessary to ensure the site's functionality and security:

  • IP Address: For Geolocation Verification & Security
  • Browser & Device Information: To ensure the best experience
  • Session Data: Your Login Duration & Activity
  • Betting History: For dispute resolution & service improvement
  • Cookies: For remembering preferences and analytics
Good to Know: Full payment card numbers are never stored on ku9's servers. Payment details go directly to a certified payment gateway.
Section 02

How your information is used

Ku9 uses collected data only for specific, legitimate purposes. Here is a clear breakdown of what we do with your information.

2.1 Service Operations

  • Account creation, management, and security
  • Processing deposits, bets, and withdrawals
  • Keeping the Live Betting Experience Uninterrupted
  • Enabling the Support Team to Assist You Effectively

2.2 Security & Fraud Prevention

  • Preventing unauthorised access to your account
  • Identifying money laundering and suspicious transactions
  • Detecting multiple accounts
  • Bot & Automated Abuse Prevention

2.3 Service Improvement

  • Understanding which games or markets are most popular
  • Improving App & Website Usability
  • Generating personalized betting recommendations
  • Server performance monitoring

2.4 Communication & Marketing

With your consent, ku9 may send you promotional offers and updates. You can unsubscribe at any time — through your account settings or by contacting support.

Our guarantee: Your data is never sold to advertisers or added to any third-party marketing lists.
Section 03

Data Sharing — Who Can See It

Ku9 takes great care when it comes to sharing your information. Your data is never shared with anyone except in the following three limited circumstances:

3.1 Service partners

Certain trusted third parties help keep ku9's services running. Only the minimum necessary data is shared with them:

  • Payment processor: bKash, Nagad, etc. — used solely to process transactions
  • KYC verification services: For identity verification
  • Cloud hosting: For secure data storage
  • Game Software Providers: For Live Casino operations

3.2 Legal Obligations

Ku9 may be required to disclose information under court orders, lawful requests from government authorities, or anti-money laundering laws. In such cases, we share only the minimum information necessary.

3.3 Business Restructuring

In the event of a company merger, acquisition, or sale, your data may be transferred. You will be notified in advance.

To be clear: Your data is never shared with advertisers, data brokers, or any other betting platforms.
Section 04

Cookies & Tracking Policy

Cookies are small data files stored in your browser. ku9 uses three types of cookies — essential, analytical, and optional.

4.1 Manage cookies

You can delete existing cookies or block new ones through your browser settings. Please note that disabling essential cookies may prevent ku9 from functioning properly.

Section 05

Your Data Rights

You are in full control of your own data. ku9 grants you the rights listed below — straightforward to exercise, no complicated process required.

Right to Know To find out what information ku9 holds about you, contact our support team with a request.
Right to Rectification If any of your information is incorrect, you can update it through your account settings or by contacting support.
Right to Deletion After your account is closed, you may request that your data be permanently deleted.
Right to restrict processing You may opt out of marketing communications at any time.
Data portability You may request a copy of your personal data.
Right to Object You may object to the use of your data for specific purposes.
Submit a request: All data rights requests will be processed within 30 days. In urgent cases, a response will be provided within 72 hours.
Section 06

Data Retention Period

Ku9 does not retain your data longer than necessary. Certain information is kept for a defined period to meet legal obligations and resolve disputes.

Data TypeRetention PeriodReason
Account Information5 years after account closureLegal Compliance
Transaction Records7 YearsFinancial Regulatory Laws
Betting History5 yearsDispute Resolution
KYC Documents5 years after account closureLegal Requirements
Support conversations3 YearsService quality improvement
Marketing DataImmediately Upon Opt-OutUser Preferences

Once the retention period expires, data is securely deleted or fully anonymised. No personal identity can be traced after that point.

Section 07

Child & Minor Protection

KU9 Baji is strictly for users aged 18 and above. We do not knowingly collect information from minors or allow them to create accounts.

  • Date of birth verification is mandatory at the time of registration.
  • A government-issued ID may be requested if there is any doubt.
  • If it is established that a minor has created an account, all associated data will be deleted immediately.
A note for parents: If you believe your child is accessing ku9, contact us immediately at support@ku9-baji.com. We will act promptly.
Section 08

Third-party services & links

Certain trusted third-party services are used to operate the ku9 platform. These services have their own privacy policies.

8.1 Payment Gateway

When processing bKash, Nagad, Rocket, and bank transfers, a connection is made to the respective payment provider's servers. Data security during this process is governed by that provider's own policy.

8.2 Live Game Providers

Live Casino and certain special games use software from international game providers. Core game data may be processed on their servers during gameplay.

8.3 Analytics

Anonymous analytics services are used to measure site performance. This data is not linked to any personal identity.

Our guarantee: All third-party partners are required to comply with ku9's privacy standards, as stipulated in our agreements.
Section 09

Policy changes & updates

KU9 may update this Privacy Policy from time to time. Changes may arise due to new services, legal requirements, or user feedback.

What We Do When Changes Are Made:

  • You will be notified 7 days before any major changes take effect.
  • You will be notified via email and in-app notifications.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Continued use of the platform after any changes will be considered acceptance of the updated Policy.
Tip: Visit this page once a month and check the "Last Updated" date. It's in your own best interest.
Section 10

Privacy Contact

For any privacy-related questions, complaints, or rights requests, please contact ku9's dedicated Privacy Team.

Email privacy@ku9-baji.com
General Support: support@ku9-baji.com
Live Chat 24/7 Support in Bangla
Avg. Response: 3 Minutes
Response Time: Privacy requests are typically processed within 7 business days, or within 72 hours for urgent matters.

How we keep your information secure

We don't just make promises — we prove it with technology. Here's why your data is truly safe at ku9.

256-bit SSL encryption

Every bit of data transmitted from your browser to ku9's servers is protected with military-grade encryption. Even if intercepted, it would be completely unreadable to any third party.

Two-Factor Authentication (2FA)

Enable OTP or app-based two-factor authentication alongside your password. Even if someone knows your password, they won't be able to log in without the second layer of verification.

No Payment Data Stored

Your full bKash, Nagad, or bank card details are never stored on ku9's servers. Payments go directly to certified payment gateways.

Automated fraud detection

Our real-time AI system detects unusual login activity or transactions, instantly secures your account, and alerts you.

Anonymous Data Analytics

Analytics data used for site improvement is fully anonymised and is never linked to any individual's identity.

Regular Security Audits

An independent team of third-party experts reviews ku9's security infrastructure every 6 months. Any vulnerabilities identified are resolved within 48 hours.

Your data lifecycle

How your data is handled every step of the way — from registration to account closure

Your Data Is Never Sold ku9 does not sell your data to marketers or data brokers under any circumstances. That is our commitment.

Registration — Minimal Data Collection

Only the information that is strictly necessary is requested — nothing more. All data is stored in encrypted form.

Active Use — Maximum Protection

SSL, 2FA, and real-time fraud monitoring are active every session. You'll be alerted immediately if anything unusual is detected.

Account Closed — Retained for a Defined Period

Data is retained for the period required by law and securely deleted once that period expires.

Expired — Securely Deleted

Once the retention period expires, data is permanently deleted — with no copies retained in backups or archives.

Your Privacy Is Assured — Get Started Now

Your information is completely safe at KU9. Register with confidence and enjoy the best betting experience in Bangladesh.

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⚠ For adults aged 18+ only. Please gamble responsibly.

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